At Divi Plus Grocery Store, we strive to provide our customers with the freshest and highest-quality products. However, we understand that there may be times when you need to return an item. That’s why we have a clear and easy-to-follow return policy in place.
Returns and Exchanges
We accept returns and exchanges on most items within 5 days of purchase. To be eligible for a return or exchange, the item must be in its original packaging and in the same condition as when you received it.
Perishable items, such as fresh produce, meat, and dairy, cannot be returned or exchanged due to food safety regulations.
If you are not completely satisfied with your purchase, we are happy to offer a refund. Refunds will be issued to the original form of payment within 7 business days of the return.
If you received a damaged or defective item, please contact our customer service team immediately at email@example.com to request a refund or exchange.
Some items may not be eligible for returns or exchanges, including but not limited to:
Products that have been opened or used
Personal care items
Please check with a store associate for more information about our return policy and any exceptions.
If you have any questions or concerns about our return policy, please don’t hesitate to contact us at firstname.lastname@example.org Our customer service team is here to help.